Careers

Channel Telecom recruitment

Wholesale Billing Analyst

Main Job Purpose
  • Assisting Channel bureau resellers from start to finish, ensuring their bill run is completed in a timely and efficient manner.
  • Assist throughout the month with billing/support queries for our Bureau Resellers via over the phone, email and dial in support.
  • Assist the wholesale billing manager for Channel’s bill run, ensuring we are charging our Customers/Resellers correctly.
Duties and Responsibilities
  • To provide a smooth and efficient bureau billing service to our resellers, assisting them with their billing system.
  • Advise Channel/Resellers on potential areas of loss and suggest remedies to increase margin and profitability.
  • Reconciling carrier invoices to ensure we are charging out correctly and receiving he correct charges, disputes to be raised to the respective carriers.
  • Complete regular checks on customers billing platforms.
  • To maintain a high degree of customer service for all queries and adhere to all service management principles.
  • To take ownership of nominated Bureau customers to ensure a high degree of customer satisfaction.
Technical Skills
  • Ability to interpret written and spoken requirements
  • Flexible attitude, ability to perform under pressure
  • Ability to work well within a team
  • Excellent communication skills
  • Able to follow procedures
  • Excellent customer service skills
  • A good technical aptitude
Desired Skills
  • Experience with the billing platform Abillity
Must have
  • Experience within UK Telecoms for familiarisation on products
  • Experience with billing platforms

To Apply please email your CV to hr@channeltelecom.com.


Marketing Managers assistant

Reporting to the Marketing Manager, the successful candidate must have a minimum of 1 years’ experience and you will be required to work closely with internal departments of Channel Telecom Ltd. You will be responsible for assisting with the day to day running of the marketing department for Channel Telecom and Channel Utilities. This will include various marketing activities and administrative tasks including but not excusive to:

  • social media co-ordination
  • email marketing
  • website content management
  • advertising
  • design and print co-ordination
  • event assistance
  • copy writing

Essential

You will need to be experienced in the marketing duties above to carry out the role and preferably, but not essential, have experience with Adobe Creative Suite, in particular Photoshop and Indesign.

To Apply please email your CV to hr@channeltelecom.com.


IP Voice Support Specialist

Channel Telecom are looking for a IP Voice Support Specialist to take the lead in diagnosing and resolving IP Voice queries. This is a fast paced role, you need to be agile and able to multi-task yet ensure accuracy at all time. The ideal candidate will possess excellent communication skills, be highly efficient, solutions orientated and able to work in isolation yet be a confident team player.

Summary of role:

  • Diagnose and resolve issues with customer’s hosted telephones/SIP trunks systems, including faults with configuration, handsets, broadband, routers, call quality, call routing etc.
  • Troubleshooting problems for first time resolution of issues
  • Liaise directly with channel partners during new provides
  • Provide customer training on site and remotely
  • Act as a consultant to customers to get the most out of their online portal and system features
  • Provide first and second line support via email and phone to channel partners
  • Place orders with our suppliers from channel partners
  • Processing of all service orders which include: Connectivity, Hosted Voice, Number Porting
  • Respond and Resolve Provisioning related queries both Internal and External
  • Create knowledge base articles for new issues and solutions discovered
  • Liaise with suppliers to escalate issues

To Apply please email your CV to hr@channeltelecom.com.


Telecoms sales Support

This exciting fast growing Telecoms business is looking for a vibrant individual that enjoys a fast paced sales environment and is looking for a challenge. As one of the fastest growing telecoms companies in the UK only the best is good enough. We are looking for an enthusiastic, target driven individual with experience of building on existing relationships and upselling telecom services to an existing customer base.

Summary of role:

  • End user interaction on the phone
  • Upselling Channel Telecom products into their existing base – Voice, Data, Mobile services
  • Closing opportunities in a timely manner
  • Build market position by locating, developing, defining, negotiating, and closing business relationships
  • Maintain the CRM system to develop prospecting and sales
  • Devise and offer customized, cost-effective solutions
  • Maintain open and effective lines of communication throughout the company to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship.

Required Skills and Experience

  • You should only apply with telecoms experience
  • Proven track record of closing new business
  • Hunter – likes the thrill of new business, recognition from contributing
  • Strategic thinker
  • Manages a heavy workload, prioritises and schedules work effectively in order to meet all deadlines
  • Shows resilience in a competitive environment
  • Shows an understanding of the strategic direction in business
  • Good team player
  • Great attitude with a great personality

To Apply please email your CV to hr@channeltelecom.com.