Help & Support

On hand when you need it

Here at Channel Telecom we pride ourselves on the quality of our customer service in terms of the support we offer both to our partners and to users of Channel Telecom services.No matter what kind of help and assistance you require at any time, please do not hesitate to contact us by phone, email or website form.

Our Customer Charter

  • We treat all customers, suppliers and business partners as equals, and respect their needs
  • Our long-term aim is to build mutually beneficial relationships with all our customers, suppliers and business partners, and will not jeopardise this aim for short-term profit
  • In all our dealings, we will act honestly and confidentially where that is in the best interests of all concerned, but wherever possible, we will be open and transparent
  • We treat our dealers & resellers fairly, pay them promptly, and reward them for growing our business, but never at the expense of customer satisfaction
  • If you ever have a problem, we’ll try to resolve it as quickly as possible, and make sure it never happens again

Call recording

Please note that all our phone calls  are recorded for training and quality monitoring purposes.

If we do not live up to your expectations and to the high standard we set ourselves, you can send any complaint to us using complaints@channeltelecom.com. We will take any such communications extremely seriously, and will do our best to determine and fix the root cause.


Call our help and support team on 0800 1444 900 and choose OPTION 1 or simply email support@channeltelecom.com