How to report faults
or any other problems
if you have any problems with or queries about with your Channel Telecom service, either in terms of faults or billing, please do not hesitate to contact us immediately. You can do this by phone or email (phone is usualy the best mechanism for fault reporting). Please provide us with full details of the problem.
In the case of broadband faults we will ask you to go through a structured process to pinpoint the problem. The questions we will ask are contained in the PDF document you can open by clicking on the icon below
