Why Channel Telecom?
What sets us apart
Channel Telecom was set up to be a different kind of telecoms provider. Founded on principles of openness, honesty, simplicity and transparency, we want to be known as a trusted and genuine business partner.
But we know that's not enough. We also have to deliver a compelling, businesslike service which gives you REAL value.
So that's how we designed Channel Telecom from Day One. Our philosophy is simple: your calls are important to us.
- the calls you receive
- the calls you make
- the calls and communications between us.
We want to make them reliable, clear, and affordable. And when you have a concern, or even a complaint (and let's face it, it can happen to even the best of us) we'll deal with it in a friendly, sympathetic and professional way.
We really want you to see a difference and we're sure you will. But whether you can or you can't, I'm always at the end of the line, and always (well, almost always!) happy to talk. You can contact me on 0845 330 0015.
Our Customer Charter
- we treat all customers, suppliers and business partners as equals, and respect their needs
- our long-term aim is to build mutually beneficial relationships with all our customers, suppliers and business partners, and will not jeopardise this aim for short-term profit
- in all our dealings, we will act honestly and confidentially where that is in the best interests of all concerned, but wherever possible, we will be open and transparent
- we treat our dealers & resellers fairly, pay them promptly, and reward them for growing our business, but never at the expense of customer satisfaction
If you ever have a problem, we’ll try to resolve it as quickly as possible, and make sure it never happens again.
The Channel Telecom Difference *
Value for money We’ve done the hard work in identifying the best suppliers around so you don’t have to, ensuring we can provide you with the most competitive packages on the market.
One bill solution We give you one simple online monthly bill that includes calls, lines and broadband (and anything else you take from us).
UK based call centre All your calls will be answered by UK based people. You only need one number for any type of enquiry – sales, service or billing.
Great customer service Your calls will be answered quickly and any queries will be dealt with efficiently. Our people exemplify what ‘customer service’ is all about. And as we only sell to businesses, we fully understand how to treat an SME.
Extensive and evolving product portfolio Channel Telecom’s portfolio is already extensive and continues to be expanded and updated to meet customer demand and to take account of new technology. This can enable you to consolidate all your communications with one supplier, making your own life easier – whilst also improving your bottom line.
Quality of service Channel Telecom only deals with the most reliable networks in the UK to ensure our customers receive the best quality of service. In particular all our lines are installed by the same engineers, and connected to the same local exchange,as if you rented them direct from the main UK network operator.
Price policy Since day one of our existence none of our tariffs has ever gone up; the trend is clearly downwards, and we fully expect to continue to deliver the same for the foreseeable future.
* this section is not applicable in the context of orders for BT services
