Careers

Work with us

Current positions:

Here at Channel Telecom, we have fun, we work hard and we consistently deliver outstanding results.  If you want to be a part of a team that takes care of and appreciates one another while striving for maximum greatness, you’ve come to the right place.  Sound interesting?  Well, you’re in luck!

Established in 2008 by Managing Director Clifford Norton, Channel Telecom markets exclusively to the channel.  This means that we join forces with partners who sell products and services directly to end users.

If you’re new to the industry, the terminology can seem a little daunting however with a full training package and a friendly network of enthusiastic colleagues, you will find yourself confidently speaking the language of Channel Telecom sooner than you might think!

If the position you’re looking for isn’t listed below, don’t be discouraged. As we’re focussed on continuous development and expansion, we’re always on the lookout for new talent across all areas of our business.

So if you’re interested in joining an expanding team with constant opportunities to progress, get in touch! We’d love to hear from you. Please email your CV to hr@channeltelecom.com.

About the Benefits

All Channel Telecom Staff enjoy:

  • A Pension
  • Private Healthcare
  • Childcare Vouchers – To make the life/work juggling act a little easier.
  • Monthly and Quarterly Team outings – Courtesy of the Management as standard.
  • Office Incentives and Games – To encourage bonding and break up the monotony of the working week.
  • Quick links to the City – Being based on the Central line in up and coming Buckhurst Hill means that our staff never have to fight for a seat on the tube. The ‘very near’ city location without the claustrophobic ambience makes for a relaxed environment and a chilled 20-minute commute.

Wholesale Billing Manager

Calling all Wholesale Billing Professionals looking for a Managerial Position within Multiple Award-Winning Telecommunications Business.

About the role

  • To process the Companies monthly bill run in a timely manner as this is to be released on the 4th working day, this includes:
  • Ensuring all carrier call and service charge files has been loaded, ensuring what we are being charged is being invoiced out correctly.
  • Work with our billing system provider throughout the bill run as per our Bureau process.
  • Checking for any carrier anomalies which include billing mistakes and raising the necessary dispute with the respective carrier.
  • In conjunction with the Accounts team, dealing with any invoice queries from customers which they need assistance with.
  • Ensuring a high level of accuracy across the carrier imports and manual charges.
  • Maintaining separate bill runs across our customer base which involve dual branding, dealer customers, resellers and Channels direct.

Resellers

  • To manage the process of a new reseller coming into the business and ongoing support. This includes:
    • The setup of the billing system/wlr3 portal.
    • Full training on how to use the billing system/wlr3 portal, and ongoing support.
  • For resellers who take the bureau billing option, ensuring their monthly bill run is completed in a timely fashion.
  • To deal with any questions and additional training needs for all resellers.
  • Provide demos of the billing system/wlr3 portal to any new potential resellers.
  • Dealing with bulk migrations where a reseller is moving their current base over to us, ensuring a smooth transition.
  • Providing a tailored onboarding of new Bureau resellers.
  • Maintaining reseller billing systems to ensure pricing is kept up to date.

Other Responsibilities

  • Assisting with reports from the billing system for departments of the business, such as sales team reports.
  • New carriers taken on are correctly set up to be imported into the billing system.
  • Price updates/changes correctly passed on to Dealers/Resellers via E-shot and updated in the billing system.
  • Working with other departments such as IP/Account for changes required to the billing system, which can entail product changes on a large scale across the system.
  • Maintaining fraud plans across Channels system for the respective bases.
  • Ensuring all available carrier Daily CDRs are imported with relevant fraud alerts looked into with Support.
  • To provide a smooth and efficient bureau billing service to our resellers, assisting them with their billing system.
  • Advise Channel/Resellers on potential areas of loss and suggest remedies to increase margin and profitability.
  • Reconciling carrier invoices to ensure we are charging out correctly and receiving the correct charges, disputes to be raised to the respective carriers.
  • Complete regular checks on customers billing platforms.
  • To maintain a high degree of customer service for all queries and adhere to all service management principles.
  • To take ownership of nominated Bureau customers to ensure a high degree of customer satisfaction.

About you

Required

  • Experience within UK Telecoms for familiarisation on products
  • Experience with billing platforms
  • Ability to interpret written and spoken requirements
  • Flexible attitude, ability to perform under pressure
  • Ability to work well within a team
  • Excellent communication skills
  • Able to follow procedures
  • Excellent customer service skills
  • A good technical aptitude

Desired 

  • Experience with the billing platform Abillity

To apply, email your CV to hr@channeltelecom.com

Data Provisioning Co-ordinator

Calling all Telecoms professionals with Provisioning experience looking for the next step!

Multiple Award-Winning Communications Business seeks enthusiastic individual to become part of dynamic and welcoming Support Team within thriving company.

The successful applicant will be joining the business at an exciting time and in a newly created role. The primary focus of this position is the support and provisioning of Internet and WAN Access circuits, specifically ADSL and FTTC and Ethernet circuits.  The successful candidate will also take on ad-hoc project work across the different departments within the business including technical support.

Twice named as one of the fastest growing telecoms companies in the UK by the Sunday times tech track 100, Channel Telecom prides itself on delivering a supreme level of service within a highly competitive market.

Key Responsibilities:

  • Provisioning and supporting of ADSL/FTTC/EFM/Fibre Ethernet circuits
  • Managing multiple ethernet installations and projects at any one time
  • Providing technical support to the sales team assisting with solution designs and proposals
  • Ensuring that all relevant configurations have been completed and meets the customer requirements
  • Liaising directly with suppliers and channel partners via phone and email
  • Maintaining records using the CRM systems and processes to ensure accuracy and relevance to the business
  • Continually reviewing and improving the internal provisioning processes
  • Escalating to management any issues resulting to the delay in processing of orders

Secondary Duties and Responsibilities when required:

Handling support calls and emails from customers ensuring SLAs are met or bettered by accurately logging incidents, problems, moves and additions onto the central case management system.

Desired Skills and Experience

  • Provisioning Internet and WAN Access circuits, specifically ADSL and FTTC, Ethernet circuits
  • Troubleshooting network LAN/WAN problems through to resolution
  • Experience working for ISP’s (internet service providers)
  • Experience with networking infrastructure (switching, routing, VLANs, Firewalls, Wireless)
  • Excellent organisational and communication skills (both written and verbal)
  • Visual accuracy and attention to details are essential
  • High degree of interpersonal skills to work with employees in a positive and productive manner
  • Openness to new processes and willingness to change to meet the business requirements
  • Problem solving skills
  • A background in telecommunications and service delivery

Reporting to the Head of Support and Customer Services, you will regularly liaise between Channel Telecom, it’s clients and several suppliers. This challenging and varied role will offer the successful candidate responsibility over managing multiple orders.  Ensuring that installations of new services are managed to the highest level will also fall under the Technical Customer Support Advisor umbrella. By understanding the needs of the client and Channel Telecom, the new employee will work strategically, providing alternative out of the box solutions to unforeseen issues.

To apply, email your CV to hr@channeltelecom.com

Technical Customer Support Adviser

Calling all Professional Customer Service agents looking for the next step!

Multiple Award-Winning Communications Business seeks enthusiastic individual to become part of dynamic and welcoming Support Team within thriving company.

The successful applicant will be fully trained to provide a paramount level of 1st and 2nd line technical support to the nationwide customer base along with managing the provisioning of new services relating to Landline, Broadband, Ethernet and VoIP.

We are currently looking for an enthusiastic and conscientious individual who thrives on and would like to develop their skills in building relationships with suppliers and clients in a supportive role.

About the Role

  • Act as a first point of contact, providing 1st line support to business customers in relation to their Landline, Broadband, Ethernet and/or VoIP services
  • Provision new services based on customers’ requests
  • Escalate faults to 2nd line support when required
  • Aid customers via telephone and/or email to determine the nature of faults
  • Log faults on to our helpdesk system
  • Administrate customer accounts
  • Manage customer and supplier expectations by keeping them informed throughout of the status of their reported issue

About You

Required

  • Confident using computer systems such as Windows or Mac
  • Ability to deliver exceptional customer experiences with a proven track record in customer services
  • Excellent organisational and communication skills (both written and verbal)
  • Visual accuracy and attention to detail
  • High degree of interpersonal skills to work with employees in a positive and productive manner
  • Open to new processes and willing to adapt in order to meet the Business requirements
  • Sense of humour
  • Team player

Desired

  • Comfortable setting up and diagnosing wired or wireless broadband routers
  • Technical experience with SIP Trunks and Hosted telephones (and understand the difference)
  • Knowledge of traditional telephone connections such as PSTN and ISDN
  • A background in the Telecommunications industry

Reporting to the Head of Support and Customer Services, you will regularly liaise between Channel Telecom, it’s clients and several suppliers. This challenging and varied role will offer the successful candidate responsibility over managing multiple orders.  Ensuring that installations of new services are managed to the highest level will also fall under the Technical Customer Support Advisor umbrella. By understanding the needs of the client and Channel Telecom, the new employee will work strategically, providing alternative out of the box solutions to unforeseen issues.

To apply, email your CV to hr@channeltelecom.com