Contact Channel Telecom

Channel Telecom is a company that prides itself on meeting with our clients to help solve questions and challenges.

Please feel free to get in touch using our contact details:

102-104 Queens Road, Buckhurst Hill IG9 5BS
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Tel: 0800 1444 900
Fax: 0845 330 0017
Email: info@channeltelecom.com

Frequently Asked Questions

Email accounts@channeltelecom.com with your request so that our team can arrange direct debit on your account.

All direct debits normally go out on or around the 14th day of each month. If you are concerned about when your direct debit will be collected, please contact us at accounts@channeltelecom.com.

You should be able to access further reports and itemisation through your online portal at the top of this page titled ‘view my bill‘. If you need a refresh of your log in details, please email us at accounts@channeltelecom.com.

Credit notes are issued separately to invoices. This means that the value of your credit note will only be noticeable within the balance owing section of your invoice and not as a line item. The credit note amount is usually deducted from your next invoice as standard however if you have any queries about this system, your credit note or your invoice, please contact us at accounts@channeltelecom.com so that we may assist.

We understand that your requirements may change and while we’ll be sorry to see you leave, we aim to make this process as simple as possible. If you wish to cease your services, please send your request to accounts@channeltelecom.com. Before doing this, you may wish to check your contract terms and conditions to ensure that you are not currently bound by a notice period.

We normally invoice one month in advance for line rental and one month in arrears for call charges. Your first bill may be higher because the rental will be backdated to when the lines were installed. This means that you may have up to three months of line rental charges on the first bill as well as any installation charges. If you’re unsure about what you have been charged, please contact us at accounts@channeltelecom.com so that we can investigate.

For all final billing requirements, please contact your Account Manager or salesteam@channeltelecom.com with the date you will be moving, your new contact information and details of the new property owner.

 

You can request a quick callback using the form below: