Here at Channel Telecom we pride ourselves on the quality of our customer service in terms of the support we offer both to our partners and to users of Channel Telecom services.
No matter what kind of help and assistance you require at any time, please do not hesitate to contact us by phone, email or website form.
Our Customer Charter
Please note that all our phone calls are recorded for training and quality monitoring purposes.
If we do not live up to your expectations and to the high standard we set ourselves, you can send any complaint to us using firstname.lastname@example.org. We will take any such communications extremely seriously, and will do our best to determine and fix the root cause.
Call our help and support team on 0800 1444 900
and choose OPTION 1 or simply email email@example.com
Frequently Asked Questions
Email firstname.lastname@example.org with your request so that our team can arrange direct debit on your account.
All direct debits normally go out on or around the 14th day of each month. If you are concerned about when your direct debit will be collected, please contact us at email@example.com.
Credit notes are issued separately to invoices. This means that the value of your credit note will only be noticeable within the balance owing section of your invoice and not as a line item. The credit note amount is usually deducted from your next invoice as standard however if you have any queries about this system, your credit note or your invoice, please contact us at firstname.lastname@example.org so that we may assist.
We understand that your requirements may change and while we’ll be sorry to see you leave, we aim to make this process as simple as possible. If you wish to cease your services, please send your request to email@example.com. Before doing this, you may wish to check your contract terms and conditions to ensure that you are not currently bound by a notice period.
We normally invoice one month in advance for line rental and one month in arrears for call charges. Your first bill may be higher because the rental will be backdated to when the lines were installed. This means that you may have up to three months of line rental charges on the first bill as well as any installation charges. If you’re unsure about what you have been charged, please contact us at firstname.lastname@example.org so that we can investigate.