On hand when you need us

Here at Channel Telecom we pride ourselves on the quality of our customer service in terms of the support we offer both to our partners and to users of Channel Telecom services.
No matter what kind of help and assistance you require at any time, please do not hesitate to contact us by phone, email or website form.

Our Customer Charter

  • We treat all customers, suppliers and business partners as equals, and respect their needs
  • Our long-term aim is to build mutually beneficial relationships with all our customers, suppliers and business partners, and will not jeopardise this aim for short-term profit
  • In all our dealings, we will act honestly and confidentially where that is in the best interests of all concerned, but wherever possible, we will be open and transparent
  • We treat our dealers   resellers fairly, pay them promptly, and reward them for growing our business, but never at the expense of customer satisfaction
  • If you ever have a problem, we’ll try to resolve it as quickly as possible, and make sure it never happens again

Call recording

Please note that all our phone calls  are recorded for training and quality monitoring purposes.

If we do not live up to your expectations and to the high standard we set ourselves, you can send any complaint to us using complaints@channeltelecom.com. We will take any such communications extremely seriously, and will do our best to determine and fix the root cause.

Call our help and support team on 0800 1444 900
and choose OPTION 1 or simply email support@channeltelecom.com

Frequently Asked Questions

Email accounts@channeltelecom.com with your request so that our team can arrange direct debit on your account.

All direct debits normally go out on or around the 14th day of each month. If you are concerned about when your direct debit will be collected, please contact us at accounts@channeltelecom.com.

You should be able to access further reports and itemisation through your online portal at the top of this page titled ‘view my bill‘. If you need a refresh of your log in details, please email us at accounts@channeltelecom.com.

Credit notes are issued separately to invoices. This means that the value of your credit note will only be noticeable within the balance owing section of your invoice and not as a line item. The credit note amount is usually deducted from your next invoice as standard however if you have any queries about this system, your credit note or your invoice, please contact us at accounts@channeltelecom.com so that we may assist.

We understand that your requirements may change and while we’ll be sorry to see you leave, we aim to make this process as simple as possible. If you wish to cease your services, please send your request to accounts@channeltelecom.com. Before doing this, you may wish to check your contract terms and conditions to ensure that you are not currently bound by a notice period.

We normally invoice one month in advance for line rental and one month in arrears for call charges. Your first bill may be higher because the rental will be backdated to when the lines were installed. This means that you may have up to three months of line rental charges on the first bill as well as any installation charges. If you’re unsure about what you have been charged, please contact us at accounts@channeltelecom.com so that we can investigate.

For all final billing requirements, please contact your Account Manager or salesteam@channeltelecom.com with the date you will be moving, your new contact information and details of the new property owner.

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