Privacy Policy

Data Protection

Channel Telecom Limited and all its associated companies are compliant with, and continually monitor and update processes and policies to ensure compliance with, the GDPR and Data Protection Legislation. As part of the various services and products we offer our customers, and this includes system maintenance, we may hold or have access to data that can identify individuals in order to be able to provide our customers with the services, products and support that is agreed through our contracts. In all instances, access to such data is controlled and limited to specific individuals.

Use of Cookies

Cookies are small text files that are stored in your internet browser and contain information on how you use this site. They can be accessed when you visit this site in future. If you would like to know more about cookies, including information on how to control or delete them, please refer to:

_utma purpose: Identifying Unique Visitors from: Google Analytics

_utmb _utmc purpose: Determining Visitor Session from: Google Analytics

_utmz purpose: Tracking Traffic Sources & Navigation from: Google Analytics

piAId  purpose: Tracking Traffic Sources and Identification, Identifying Unique Visitors from: Pardot/

For more information about Google Analytic Cookies please refer to

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

This explains how we collect, use and protect your personal information. This policy may be updated from time to time. Channel Telecom may collect information from you when you:

  • Apply for a User Login and Password
  • Log in with a User ID and Password
  • Provide us with contact and other relevant information in the course of
    doing or contemplating business with us, including but not limited to engaging with our marketing material and/or campaigns.

Channel Telecom uses this information to:

  • Provide our services and products to you
  • Invoice you for using our services and products
  • Assist us in responding to any queries you may have about our services and products
  • Understand how you use our site, services and products so that we can develop and improve them

Storage of information

Channel Telecom will store any information for:

  • As long as we are legally required to; or
    as long as we need it, if we are not legally required to keep it. Channel Telecom cannot accept responsibility in relation to information that has not been securely stored and transmitted to us.

Sharing of information

Unless legally required to do so, or as part of the provision of a product or a service, we will only share your information with companies within Channel Telecom and the following:

  • Other companies involved in delivering the services and products to you;
  • Credit scoring agencies; or
  • In the event of default, debt recovery specialists, including but not limited to lawyers and debt collection agencies.