IP Voice

Empower businesses with the latest unified communications features delivered by our IP Voice service.

Channel Telecom’s hosted PBX, hosted contact centre and SIP trunking services are next-generation communications solutions that can really benefit businesses by enabling them to work more efficiently and flexibly.

SIP Trunking

  • Wide range of systems supported including call centre diallers
  • Auto-failover
  • Numbers ported from all main operators
  • Fraud monitoring
  • Partner and customer portal access
  • Great call rates
  • Resilient, reliable infrastructure

Advanced Features Inc. Click to Dial

  • CRM integration and call recording
  • Multi-party audio and web conferencing
  • Online catalogue
  • Great call rates
  • Resilient, reliable infrastructure

Hosted PBX

  • Wide Choice of IP Handsets
  • Smartphone Apps

Hosted Contact Centre

  • Multimedia, multichannel
  • Voice/email/SMS/eChat/social media
  • Comprehensive IVR
  • Skills based routing
  • Script builder
  • Smart queuing and management
  • Preview and adaptive predictive dialler
  • Call recording
  • Support for PCI payments
  • CRM integration
  • Full MIS; real time and historic
  • Wallboards
  • Great call rates
  • Resilient, reliable infrastructure

Meet the demands of the market with Channel Telecom’s IP Voice solutions and unlock access to the latest technology with low entry cost, minimum financial risk and no requirement to buy stock. We have VoIP specialists available to help partners become fully trained in selling this service as well as dual and fully branded portals.

Nimbus UC

A complete telephony system for business. It provides a comprehensive range of facilities and features that allow you to link your fixed and mobile telephony easily and efficiently, helping you to improve your productivity and corporate image at an affordable price.

  • Hosted, cloud telephony service that is easy to use and simple to configure
  • Calls are made and received over a voice-over-internet broadband connection
  • Configure and monitor your phones through a very straightforward web portal
  • Using the system is just like using a traditional telephone, you don’t need any specialist knowledge or skills to make the most of all the features it provides
  • Ideal for all sized businesses, whether you operate from one location or multiple sites
  • Link your office phones to mobiles, so it is also ideal for businesses whose employees are regularly on the move
  • Comprehensive range of administrative and call features make it a perfect alternative to traditional PBX systems
  • Easily configure the system to match exact requirements, even if they are subject to frequent changes

And with Nimbus UC there are no hidden extras. Nimbus UC comes as a fully featured system as standard, and the administrative features make it easy to manage, and monitor your telephone usage, performance and costs.